Table Host Terms and Conditions

Table Host PARTNER TERMS
(RESTAURANT AGREEMENT)

Last Updated: August 12, 2025

RECITALS

WHEREAS, Viditrack EOOD, doing business as Table Quest (“Table Quest”), operates a technology platform facilitating reservations and pre-orders between restaurants and diners within the European Union;

WHEREAS, the Partner is a duly established restaurant, hospitality venue, or food and beverage service provider seeking to promote its services to diners and process reservations and pre-orders through the Table Quest platform;

WHEREAS, the Parties intend to set forth their respective rights, obligations, and responsibilities in connection with the Partner’s use of the Table Quest/Table Host platform, with Table Quest acting solely as an intermediary and limited payment collection agent;

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the Parties agree as follows:

INTRODUCTION AND ACCEPTANCE

This Table Host Partner Agreement (the “Partner Terms”) is a legally binding contract between Viditrack EOOD, a company duly incorporated and existing under the laws of the Republic of Bulgaria (Company No. 207864476), with its registered office at Raiko Daskalov 68, Floor 2, Office 8, 4000 Plovdiv, Bulgaria, doing business as Table Quest (“Table Quest”, “we”, “our”, or “us”), and you, the restaurant, hospitality venue, or other food and beverage service provider registering to use the partner-facing platform (“Partner”, “Restaurant”, “you”, or “your”).

For clarity, “Table Host” refers to the suite of partner-facing tools, dashboards, and related functionalities provided by Table Quest to enable Restaurant Partners to manage reservations, pre-orders, and associated operations.

By creating, activating, or otherwise using a Table Host account, or by accessing any part of the services made available by Table Quest in your capacity as a Restaurant Partner, you:
1. Represent and warrant that you have full legal authority to bind the entity you represent;
2. Agree to be bound by these Partner Terms, including all policies, guidelines, and annexes incorporated herein by reference, as updated from time to time;
3. Consent to the application of the laws of the Republic of Bulgaria, subject to mandatory provisions of applicable European Union law;
4. Acknowledge that Table Quest operates solely as an intermediary technology and payment processing provider and is not a contracting party to any agreement between you and any end-user; and
5. Accept that failure to comply with these Partner Terms may result in suspension or termination of your access to the Platform.

If you do not agree to these Partner Terms, or if you lack authority to bind the Partner entity, you must not register for or use the Table Host Platform or Services.

DEFINITIONS

For the purposes of this Agreement:

“Platform” means the online reservation and pre-order system operated by Table Quest (via website, app, and Table Host interface) that connects diners (“Users”) with Restaurant Partners for reservations and pre-ordering of meals.
“Services” means the services Table Quest provides to Partners under these Terms, including but not limited to: listing the Restaurant on the Platform; processing reservations and pre-orders; facilitating and processing payments; and providing related technical and customer support.
“User” or “Diner” means an end-user customer who uses Table Quest to make a reservation and/or pre-order items at the Restaurant.
“Reservation” means a booking made by a User at the Restaurant through the Platform for a specific date, time, and number of guests.
“Pre-Order” refers to an order for food and/or beverages placed by a User through the Platform in advance of their visit, typically associated with a Reservation.
“Order” means the combined transaction of a Reservation plus any Pre-Ordered items associated with that reservation.
“Commission” (also referred to as the Platform Service Fee or Agency Fee) means the fee that Table Quest charges to the Partner for each Order facilitated, as further detailed in the “Commission” section.
“Stripe” means Stripe Payments Europe, Ltd., and its affiliated entities, acting as the third-party payment processor used by Table Quest to handle online payments from Users.
TABLE QUEST SERVICES AND PLATFORM ROLE
1. Nature of Services. Table Quest offers an informationsocietyservice through its online marketplace platform. We act exclusively as an intermediary and authorized limited payment collection agent on your behalf for the purpose of:
  1. displaying and selling your restaurant’s reservation availability and menu items via the Platform; and
  2. collecting payments from Users for pre-ordered items (and applicable taxes) on your behalf.
2. Contractual Relationship with Users. Any contract for dining services or the sale of food/beverages is entered into directly between you (the Restaurant) and the User. Table Quest is not a party to that contract and bears no responsibility for its execution, quality of service, or compliance with local health, safety, and licensing requirements.
3. No Performance Guarantee. As an intermediary, Table Quest does not guarantee you any minimum number of reservations, orders, or revenue. Reservations and pre-orders are made at the sole discretion of Users.
4. Core Services Provided. Table Quest will provide the following core Services to you:
  1. Online Listing – an online profile for your venue on the Platform, which may include information such as your name, address, contact details, description, photos, menu items, pricing, and availability. You are solely responsible for ensuring all information is accurate and up-to-date.
  2. Reservation & Pre-Order Functionality – the ability for Users to make Reservations at your venue for time slots you configure, and optionally Pre-Order menu items when booking. You will have access to a Table Host dashboard, which allows you to manage your profile, availability, reservations, and orders.
  3. Payment Processing – integration with Stripe to process User payments for any Pre-Orders. Payments will be collected by Table Quest (via Stripe) as your agent, and settled to you after deducting the applicable Commission and fees (see “Payment & Commission” section).
  4. Notifications & Support – timely notifications of new reservations and orders via the dashboard, email, and/or SMS. Basic customer support will be provided to both you and Users for issues related to Platform functionality.
  5. Review System – Users may leave reviews of their experience. Reviews will be published in line with our moderation policy, and we reserve the right to remove reviews that are false, abusive, or otherwise violate our guidelines.
5. Additional Features. Table Quest may offer optional services (including analytics, promotional campaigns, featured placement, or marketing tools).
  1. All fees, duration, placement conditions, and ranking algorithms related to such services shall be transparently disclosed to Partners in a separate Marketing Annex.
  2. Participation in promotional services is strictly optional, and no negative adjustment of organic search ranking shall occur if the Partner chooses not to participate.
  3. Where promotional campaigns involve User incentives (e.g., discounts or loyalty credits), the allocation of costs between Table Quest and the Partner shall be agreed upon in writing in advance.
6. Service Levels. Table Quest shall use commercially reasonable efforts to ensure at least 99% monthly uptime of the Platform (excluding scheduled maintenance notified in advance). Support inquiries from Partners shall be acknowledged within 24 hours on business days.
PARTNER OBLIGATIONS
1. By joining the Table Quest Platform as a Partner, you undertake the following binding obligations, in addition to any specific commitments set forth elsewhere in these Partner Terms:
  1. Accurate Information and Listing Management
    1. You shall provide and maintain true, accurate, complete, and current information for your listing on the Platform, including but not limited to: your legal and trading name, physical address, contact details, operating hours, cuisine type, menu items, prices, photographs, and any relevant details such as dress code, parking availability, and accessibility.
    2. You are solely responsible for ensuring that such information remains up to date at all times. Without limitation, you must immediately update your listing in the event of changes to menu items, prices, opening hours, or temporary closures.
    3. You must include any information required by applicable law, including but not limited to allergen disclosures in accordance with Regulation (EU) No. 1169/2011 and any Bulgarian or local implementing measures.
    4. You represent and warrant that all images, descriptions, and representations made on the Platform are not misleading and accurately reflect the goods and services offered. Table Quest may remove, modify, or reject content that is inaccurate, misleading, unlawful, or in violation of our content policies, without liability to you.
  2. Menu and Pricing Standards
    1. Menu items made available for Pre-Order shall be listed with clear, accurate names, descriptions, and prices denominated in the agreed currency (EUR unless otherwise specified) and inclusive of VAT and all other applicable taxes and service charges.
    2. The total amount displayed on the Platform for Pre-Ordered items is the final amount payable by the User for those items; you may not impose any additional charges upon arrival, except for items expressly ordered on-site beyond the original Pre-Order.
    3. Prices for items listed on the Platform must be consistent with your standard on-site pricing. Materially higher online prices, hidden surcharges, or discriminatory pricing practices are prohibited and may constitute a breach of EU consumer protection law.
  3. Table Availability and Reservations
    1. You shall manage table availability in real-time through the Table Host dashboard or in coordination with Table Quest to ensure that the displayed availability is accurate.
    2. Acceptance of a reservation via the Platform constitutes a binding commitment to honour it, save for circumstances beyond your reasonable control (including force majeure events).
    3. You must avoid double-booking and last-minute cancellations. If due to unforeseen circumstances, you cannot honour a reservation or a specific Pre-Ordered item, you must notify the User (or Table Quest) promptly and offer a suitable remedy, which may include an alternative booking time, substitute items, or a refund.
  4. Service Standards and User Treatment
    1. You shall provide service to Table Quest Users to at least the same standard you provide to your regular clientele, without discrimination or prejudice.
    2. Reserved tables must be prepared in a timely manner and Pre-Ordered items must be ready or capable of prompt service upon arrival.
    3. Your staff must be trained to handle Table Quest reservations and orders, including: verifying bookings, recognising pre-paid items to avoid double billing, and accessing order details via the Table Host dashboard.
    4. You are solely responsible for the quality, safety, and compliance of the food and beverages you serve, as well as for ensuring that you meet all applicable health, hygiene, and safety regulations.
  5. Compliance with Laws and Regulatory Requirements
    1. You represent and warrant that you hold, and will maintain throughout the term of this Agreement, all licences, permits, authorisations, and insurance required for lawful operation as a food service establishment, including but not limited to food safety certificates and liquor licences (where applicable).
    2. You shall comply with all applicable laws of the jurisdiction in which you operate, as well as mandatory provisions of Bulgarian and EU law, including consumer protection, food safety, tax, and employment laws.
    3. You shall comply with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), when processing User personal data.
  6. Handling Allergies and Special Requests
    1. Where the Platform transmits allergy or dietary information from a User, you shall use commercially reasonable efforts to accommodate such requests, or inform the User promptly if this is not possible.
    2. You shall ensure that staff are aware of and act upon allergy-related notes, and that appropriate measures are taken to prevent cross-contamination.
    3. You acknowledge that the legal duty to advise and serve customers with allergies rests solely with you. Table Quest’s role is limited to passing on information provided by Users without liability for its accuracy or completeness.
  7. Order Fulfilment and No-Show Handling
    1. You shall prepare Pre-Ordered items to the standard reasonably expected from your establishment and have them ready at the agreed time.
    2. You should retain a reservation for a reasonable grace period (minimum 15 minutes) after the scheduled time before classifying the booking as a no-show, unless otherwise agreed in writing.
    3. If a no-show occurs, you may apply the agreed cancellation/no-show policy in accordance with the relevant section of these Terms.
  8. Non-Circumventi
    1. You shall not solicit, encourage, or induce Users introduced through the Platform to place future reservations or orders directly with you in order to avoid Table Quest’s commission or fees.
    2. You shall not use User contact details obtained through the Platform for marketing purposes outside the scope of fulfilling that User’s booking, without the User’s explicit consent, in compliance with GDPR.
  9. Prohibited Conduct. You shall not:
    1. misuse or interfere with the Platform or its technical infrastructure;
    2. engage in fraudulent activity, including creating false bookings or reviews;
    3. transmit unsolicited commercial communications (“spam”) to Users;
    4. engage in conduct that could damage the reputation of Table Quest, its Platform, or other partners; or
    5. use the Platform for any unlawful purpose.
  10. Equipment and Materials. Where Table Quest provides any equipment (such as tablets, QR stands, or promotional displays), the Partner shall be responsible for their proper use and safekeeping. In case of loss or damage beyond normal wear and tear, the Partner shall reimburse Table Quest at replacement value.
COMMISSION AND FEES
1. Consideration for Services. In consideration for the Services provided by Table Quest under these Partner Terms, you agree to pay us a commission and related fees for each Order (defined as a reservation with a Pre-Order) made through the Platform.
2. Commission Structure
  1. Commission Rate. Unless otherwise agreed in writing, the standard Commission is ten percent (10%) of the gross value (including VAT) of all Pre-Ordered items in the Order. Table Quest reserves the right, at its discretion or through written agreement, to apply a reduced Commission rate for promotional purposes, pilot programs, or incentives for new clients.
  2. Fixed Order Fee. EUR 0.50 (fifty euro cents) per Order, excluding VAT, is applied to every reservation made through the Platform, regardless of order size.
  3. VAT on Commission. Where applicable (e.g., if your business is registered in Bulgaria), VAT will be added to the Commission and Fixed Order Fee in accordance with Bulgarian VAT legislation.
3. Illustrative Example. If a User Pre-Orders EUR 50 (gross, VAT included) of menu items, the Commission charged will be 10% of EUR 50 = EUR 5.00, plus the Fixed Order Fee of EUR 0.50. This results in a total Commission of EUR 5.50 (exclusive of VAT on our fee, if applicable).
4. No Commission on Fully Refunded Orders. No Commission will be charged where an Order is cancelled and fully refunded to the User, whether due to:
  1. a timely cancellation by the User under the applicable cancellation policy;
  2. a full refund initiated or approved by the Restaurant; or
  3. the Restaurant’s inability to fulfil the Order.
5. Partial Refunds. Where an Order is partially refunded, Commission will be charged pro rata only on the net amount retained by the Restaurant, plus the Fixed Order Fee, unless otherwise agreed in writing. Example: If EUR 50 was prepaid, and you refund EUR 20 to the User, you retain EUR 30. Commission is charged on the EUR 30 net value, plus EUR 0.50.
6. When Commission is Earned. Commission is deemed earned by Table Quest once the Restaurant receives payment for the Order (in whole or in part). For clarity, Table Quest earns no Commission on amounts never received by the Restaurant.
7. Right to Modify Commission and Fees
  1. Table Quest reserves the right to amend the Commission structure and fees in the future.
  2. Any such change will be communicated to you with not less than 15 days’ prior notice (or longer if required under applicable law, including the EU Platform-to-Business Regulation (Regulation (EU) 2019/1150)).
  3. If you do not agree to the revised rates, you have the right to terminate this Agreement before the new rates take effect. Continued use of the Platform after the effective date of the change will constitute acceptance of the revised Commission and fees.
8. Taxes and Withholdings. You are responsible for any taxes, duties, or levies applicable to the amounts you receive from Users. Table Quest is not responsible for withholding or remitting any taxes on your behalf, except where required by law.
PAYMENT TERMS AND PAYOUTS
1. Collection of Funds and Appointment as Agent
  1. Appointment. By using the Platform, you expressly appoint Table Quest as your limited payment collection agent for the sole purpose of receiving payments from Users for Pre-Ordered items on your behalf.
  2. Effect of Payment. Payment by a User to Table Quest (via our integrated Stripe payment system) constitutes full and final settlement of the User’s payment obligation to you for the prepaid portion of their Order. You shall not separately charge the User again for those prepaid items, except as required to issue a tax-compliant receipt or fiscal invoice.
  3. Collection Mechanism. Table Quest, via its designated Stripe account for marketplace transactions, will collect the gross amount of the Pre-Order (including VAT) at the time of booking.
2. Stripe Connected Account Onboarding
  1. To receive payouts, you may be required to create or link a Stripe Connected Account under Table Quest’s Stripe platform arrangement.
  2. You must provide complete and accurate business details, bank account information, and identity verification documents as required under applicable Know-Your-Customer (KYC) and anti-money laundering (AML) regulations.
  3. You are responsible for keeping payout information up to date. Failure to do so may result in delayed or prevented payments.
  4. Stripe Processing Fees. Table Quest will bear standard Stripe processing fees for transactions under this program. However, additional fees incurred due to your actions (e.g., excessive chargebacks, non-compliance with card network rules) may be charged back to you.
3. Payout Schedule
  1. Unless otherwise agreed in writing, payouts to you of the amounts collected (less Commission and applicable fees) will be made on a weekly or bi-weekly basis.
  2. Payouts may be aggregated over a settlement period and transferred in a single batch. Alternatively, Stripe Connect’s split-payout feature may be used to remit your share immediately or on the next business day after the reservation date.
  3. Timing. Payouts are typically made after the reservation date to account for potential cancellations or refunds that may occur. Funds for future reservations may be held until the reservation is completed.
  4. The specific payout schedule and method will be communicated to you upon onboarding and may be updated from time to time with at least 15 days’ notice (in accordance with Regulation (EU) 2019/1150).
4. Commission Deduction and Invoicing
  1. Table Quest will normally deduct its Commission and Fixed Order Fee from the User’s payment before remitting the balance to you.
  2. You will receive a statement or invoice detailing:
    1. each completed Order;
    2. the gross amount collected;
    3. the Commission and any applicable VAT; and
    4. the net payout amount.
  3. VAT Treatment. If both Parties are established in Bulgaria, Bulgarian VAT will be applied to the Commission. If you are based in another EU Member State, the reverse charge mechanism may apply under the EU VAT Directive. If you are outside the EU, VAT may not be applicable. All Commission rates quoted are net of VAT.
  4. You agree to receive invoices and statements electronically.
5. Partner’s Revenue and Tax Responsibility
  1. The amounts you receive from Table Quest represent your gross sales revenue for Pre-Ordered items, inclusive of any VAT you are required to remit.
  2. You are solely responsible for accounting for and paying all applicable taxes, duties, and other governmental charges related to your revenue.
  3. You may be legally required to issue a fiscal receipt or tax invoice to the User for the full amount they paid for the meal, in compliance with local tax law (e.g., Bulgarian fiscal cash register requirements for on-premises service). Table Quest will provide transaction records for reconciliation.
6. Chargebacks and Disputed Payments
  1. In the event of a chargeback or payment dispute, Table Quest will cooperate with Stripe to investigate the matter.
  2. If the chargeback results from:
    1. cardholder fraud or payment network issues unrelated to your performance, Table Quest will absorb the loss where possible;
    2. your failure to fulfil the Order, cancellation without refund, or legitimate User complaints, you shall reimburse Table Quest for the full chargeback amount.
  3. Such reimbursement may be effected by:
    1. deducting the amount from future payouts; or
    2. issuing you an invoice payable within 10 business days.
  4. Table Quest will notify you promptly of any chargeback and, where appropriate, provide you the opportunity to submit evidence to contest it.
  5. You acknowledge that Table Quest may be required by applicable consumer protection laws or payment network rules to issue refunds in certain circumstances, and such decisions will be binding.
7. Compliance with Stripe Terms
  1. You agree to comply with the Stripe Connected Account Agreement and any other applicable Stripe terms when receiving payouts.
  2. Your acceptance of Stripe’s terms is a condition for receiving payments, and Table Quest is not a party to your contract with Stripe.
8. Reserve for Disputes. In cases of unusually high chargeback levels, suspected fraud, or unresolved User disputes, Table Quest may temporarily withhold up to ten percent (10%) of pending payouts for up to sixty (60) days to cover potential liabilities. Any unused reserve shall be released promptly after the resolution period has expired.
CANCELLATION, NO-SHOW, AND REFUND POLICY
1. Setting and Displaying Your Policy
  1. You may define a specific cancellation and no-show policy applicable to reservations made for your restaurant through the Platform, subject to Table Quest’s prior review and approval, ensuring fairness, transparency, and compliance with applicable consumer protection laws, including Directive 2011/83/EU.
  2. Your approved policy will be displayed to Users at the time of booking and shall prevail over the Default Policy. Table Quest guarantees that no stricter terms will be imposed on the User than those displayed during the booking process.
  3. If you do not provide a custom policy, the Platform Default Policy applies: Users may cancel free of charge up to 24 hours before the reservation time. Late cancellations or no-shows result in forfeiture of all prepayments.
2. Timely Cancellations and Refunds
  1. If a User cancels within the permitted window defined in the applicable policy, the User is entitled to a full refund of their prepayment.
  2. Table Quest will process refunds via Stripe. You will not receive funds for such reservations, and no Commission will be charged.
  3. If you have already received a payout for a booking that was later cancelled under this rule, you agree to return the relevant funds to Table Quest within 5 business days of our request. Failure to do so may result in Table Quest deducting the amount from future payouts.
3. Late Cancellations and No-Shows by Users
  1. If a User cancels after the permitted window or fails to appear (“No-Show”), you are entitled to retain the full amount of the User’s prepayment, unless you choose, at your sole discretion, to offer a partial refund or rescheduling as a gesture of goodwill.
  2. In such cases, Table Quest will remit the retained amount to you (less Commission and applicable fees).
  3. Any discretionary refund you choose to grant must be processed via Table Quest to ensure accurate Commission calculation.
4. Restaurant-Initiated Cancellations
  1. If you cancel a confirmed reservation for any reason (including, but not limited to, unavailability, operational issues, or double-booking), you must notify both the User and Table Quest immediately.
  2. The User is entitled to a full refund of any prepayments in such cases.
  3. Repeated or unjustified cancellations may result in reduced search ranking, temporary suspension, or termination of your account. Table Quest reserves the right to impose a reasonable administrative fee for excessive cancellations.
5. Recording No-Shows
  1. You must promptly mark No-Shows in the Table Host dashboard or notify Table Quest support so that the status is recorded in our system.
  2. This enables Table Quest to enforce our user no-show policy (e.g., warnings or account restrictions).
  3. If a User disputes a No-Show, Table Quest will investigate. You should provide relevant evidence (guest logs, CCTV footage, staff statements).
  4. Table Quest’s determination, based on the evidence, will be final and binding for payout and refund purposes.
6. Partial Attendance
  1. If fewer guests attend than booked, and Pre-Orders are per person, you may decide whether to refund unused portions, depending on preparation status and costs incurred.
  2. There is no automatic Platform refund for partial attendance; any adjustment is discretionary and must be communicated to Table Quest to process the refund if offered.
7. Rescheduling as Goodwill
  1. You may allow a User to reschedule a reservation and apply their existing prepayment as a credit for a future date.
  2. Any rescheduling should be coordinated with Table Quest to ensure the change is reflected in the Platform and Commission accounting remains accurate.
  3. No additional Commission is charged on rescheduled bookings, provided they remain linked to the original transaction.
8. Compliance with Consumer Protection Rules
  1. You acknowledge that certain cancellation rights may be mandatory under EU or national law and cannot be waived by agreement. Table Quest reserves the right to override or adjust a cancellation or refund decision where legally required.
9. Loyalty and Bonus Programs. Table Quest may operate loyalty or reward programs, allowing Users to collect and redeem points. Partner participation is optional. Where the Partner chooses to participate, specific terms (including revenue allocation, reimbursement, and promotion rules) shall be defined in a separate Loyalty Annex.
PARTNER REVIEWS AND FEEDBACK
1. Public Nature of Reviews
  1. The Platform enables Users to leave star ratings (1-5) and written reviews regarding their dining experience at your Restaurant.
  2. Reviews are publicly visible on your listing and may influence your reputation and visibility on the Platform.
  3. Table Quest does not alter the substance of a User’s opinion, except where moderation is required under these Partner Terms or applicable law.
  4. You acknowledge that even negative reviews will be published if they comply with our content guidelines.
2. Content Guidelines and Moderation
  1. Table Quest maintains content guidelines prohibiting defamatory, obscene, discriminatory, fraudulent, irrelevant, or otherwise unlawful content.
  2. All reviews are subject to moderation to ensure compliance with these guidelines and applicable law, including Directive (EU) 2019/2161 on the transparency of consumer reviews.
  3. You may flag a review that you believe is:
    1. not submitted by a genuine customer;
    2. in violation of our content guidelines; or
    3. otherwise unlawful.
  4. Upon receiving a flag, Table Quest will investigate in good faith and decide whether to remove, edit, or retain the review.
  5. A low rating or critical opinion, by itself, is not grounds for removal if it is genuine and compliant with our policies.
3. Right of Reply
  1. Where permitted by the Platform, you may submit a public response to a review. Such responses must be professional, fact-based, and free from retaliatory or inflammatory language.
  2. If a formal right of reply is provided under applicable national law, Table Quest will facilitate your ability to exercise that right.
  3. In the absence of an in-platform reply feature, you may submit a written statement to Table Quest for consideration in our moderation process or to be appended to the review where technically feasible.
4. Prohibition of Review Manipulation
  1. You agree not to engage in any form of review manipulation, including but not limited to:
    1. posting reviews for your own Restaurant;
    2. arranging for staff, friends, or family to post biased reviews;
    3. offering incentives, monetary or otherwise, in exchange for positive reviews or the removal of negative reviews;
    4. posting false or misleading reviews about competitors.
  2. Offering compensation or benefits in exchange for altering or removing a review is strictly prohibited.
  3. Table Quest reserves the right to suspend or terminate your account, withhold payouts, and/or impose other sanctions for violations of this clause.
5. Use of Feedback
  1. You may use feedback to improve your services.
  2. Table Quest may use reviews in aggregate to calculate ratings, display excerpts in promotional materials, or for analytical purposes.
  3. If this Agreement is terminated, reviews from past diners may remain on the Platform as part of the historical record, unless removal is required under applicable law.
INTELLECTUAL PROPERTY AND LICENSES
1. License to Use the Platform
  1. Subject to your full compliance with these Partner Terms, Table Quest grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Table Host dashboard, interfaces, and related software solely for:
    1. managing your restaurant’s listing on the Platform;
    2. receiving and processing reservations and Pre-Orders;
    3. monitoring payouts, reports, and related Partner functionalities.
  2. You shall not, directly or indirectly:
    1. copy, reproduce, distribute, or otherwise exploit any portion of the Platform, except as expressly permitted;
    2. modify, adapt, reverse-engineer, decompile, or attempt to extract source code, except as explicitly allowed under Article 6 of Directive 2009/24/EC (EU Software Directive);
    3. sublicense, sell, lease, or otherwise transfer the license or any rights therein without our prior written consent.
  3. All rights not expressly granted to you remain reserved by Table Quest.
2. Your Content and Material
  1. You remain the sole owner of all intellectual property rights in any content you provide, including business names, logos, menus, photographs, trademarks, and descriptions (“Partner Content”).
  2. By submitting Partner Content to the Platform, you grant Table Quest a worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, translate, and distribute such content in connection with:
    1. operating the Platform;
    2. promoting your restaurant to Users;
    3. including your content in marketing and promotional campaigns (e.g., newsletters, social media, search engine optimization).
  3. You warrant and represent that:
    1. you hold all necessary rights, licenses, and consents to grant the foregoing license;
    2. Partner Content does not infringe any third-party rights (including copyright, trademarks, or image rights);
    3. any third-party materials provided (e.g., professional photographs) are licensed appropriately for Table Quest’s use.
  4. You agree to indemnify and hold harmless Table Quest from any claim, demand, or proceeding arising out of third-party intellectual property disputes relating to Partner Content.
3. Use of Table Quest Intellectual Property
  1. All rights, title, and interest in the Table Quest and Table Host brands, trademarks, service marks, logos, domain names, and Platform software (collectively “Table Quest IP”) remain exclusively with Viditrack EOOD.
  2. Subject to these Partner Terms, you are granted a limited, non-exclusive right to use Table Quest’s name, marks, or “Book with Table Quest” badges solely for the purpose of indicating availability of reservations via the Platform.
  3. You shall not:
    1. use Table Quest IP in a manner likely to confuse as to ownership or affiliation;
    2. register or attempt to register any trade name, trademark, or domain incorporating Table Quest’s marks;
    3. use Table Quest IP on merchandise or for unrelated commercial exploitation.
  4. All goodwill generated from your authorized use of Table Quest IP shall inure exclusively to Table Quest.
4. Confidentiality
  1. Each Party may disclose to the other certain Confidential Information, defined as any non-public business, financial, technical, or operational information that is designated confidential or is considered confidential under the circumstances.
  2. Each Party agrees to:
    1. use Confidential Information solely for purposes of performing this Agreement;
    2. not disclose such information to third parties except to employees, agents, or advisors bound by equivalent duties of confidentiality;
    3. implement reasonable safeguards to protect against unauthorized disclosure, in line with Directive (EU) 2016/943 on the protection of trade secrets.
  3. Confidential Information does not include information that:
    1. becomes public without breach of this Agreement;
    2. was lawfully obtained by the receiving Party independently;
    3. must be disclosed by law or court order (in which case the disclosing Party shall, where lawful, give prompt notice to allow the other Party to seek protective measures).
  4. You acknowledge that the commercial terms of this Agreement (including Commission rates) are Confidential Information of Table Quest and must not be disclosed to competitors or the public, except as required for regulatory, financial, or legal compliance with advisors under duties of confidentiality.
DATA PROTECTION AND PRIVACY
1. General Principles. Both Parties acknowledge their independent responsibilities under Regulation (EU) 2016/679 (GDPR) and applicable national legislation (including the Bulgarian Personal Data Protection Act) in respect of the personal data of Users obtained through the Platform. Each Party shall implement appropriate technical and organizational measures to ensure a level of security commensurate with the risk, and shall process personal data in a lawful, fair, and transparent manner.
2. Table Quest as Data Controller
  1. Role: Table Quest acts as an independent data controller for the collection and processing of Users’ personal data (e.g., names, contact details, reservation details, payment data) in connection with operating the Platform, managing reservations, and facilitating payments.
  2. Privacy Policy: Such processing is carried out in accordance with Table Quest’s Privacy Policy and is based on the lawful bases of:
    1. performance of a contract (Article 6(1)(b) GDPR) with the User;
    2. legitimate interests (Article6(1)(f)GDPR) for platform administration, fraud prevention, and dispute resolution;
    3. legal obligations (Article6(1)(c)GDPR) such as accounting or anti-money laundering requirements.
  3. Data Sharing: Table Quest shall disclose to the Partner only the personal data strictly necessary for the Partner to fulfil the reservation (typically name, contact details, dietary notes, and booking specifics).
3. Partner as Independent Data Controller
  1. Role: Upon receiving User data from Table Quest, the Partner becomes an independent data controller for that information in the context of providing the dining service.
  2. Obligations: The Partner shall:
    1. process User data solely for the purposes of fulfilling the reservation and providing services to the User;
    2. not use the data for any direct marketing or unrelated purposes unless the User has provided explicit consent in accordance with GDPR and the ePrivacy Directive (2002/58/EC);
    3. restrict access to User data to staff who require it for operational reasons, and ensure such staff are bound by confidentiality;
    4. maintain adequate data security, including secure storage of any printed reservation lists and safe disposal after use;
    5. establish appropriate retention periods, ensuring that personal data is not kept longer than necessary (Article 5(1)(e) GDPR).
  3. User Rights: If a User exercises a right under GDPR (e.g., access, rectification, erasure, restriction, objection), and the request concerns data held by the Partner, the Partner must respond in compliance with GDPR and, where relevant, inform Table Quest without undue delay.
4. Data Breaches. In the event of a personal data breach affecting Table Quest Users’ data in the Partner’s custody:
  1. the Partner shall notify Table Quest without undue delay (and no later than 48 hours after becoming aware of the breach), providing all details reasonably required to enable compliance with Articles 33–34 GDPR;
  2. the Partner shall fully cooperate with Table Quest in investigating, mitigating, and (if necessary) notifying the supervisory authority and affected individuals.
5. User Communication and Marketing
  1. Table Quest will handle reservation confirmations, reminders, and related transactional communications.
  2. The Partner may contact Users only for legitimate service-related reasons (e.g., to clarify reservation details).
  3. The Partner shall not enroll Users into mailing lists, SMS campaigns, or loyalty programs without obtaining valid, GDPR-compliant consent. Any consent obtained must be freely given, specific, informed, and unambiguous, and must be documented.
6. Cooperation and Allocation of Roles
  1. Each Party is an independent controller for its respective processing. Nothing in this Agreement establishes a joint controllership or processor relationship.
  2. Each Party shall maintain and publish its own privacy notice in compliance with Articles 13–14 GDPR, covering its respective processing activities.
  3. The Parties shall cooperate in good faith to enable each other’s compliance with GDPR, including by sharing relevant information for data protection impact assessments or regulatory inquiries, to the extent the information relates to the integration between the Platform and the Partner’s services.
TAXES AND INVOICES
1. Partner’s Tax Obligations
  1. You acknowledge and agree that you are solely responsible for the assessment, collection, reporting, and remittance of all taxes arising from the sale of your goods and services to Users. This includes, without limitation:
    1. Value Added Tax (VAT);
    2. sales taxes, local levies, and hospitality taxes (if applicable);
    3. corporate income tax or other direct taxes on your business income; and
    4. any other governmental fees or charges imposed in connection with your operations.
  2. You must ensure that all prices listed on the Platform are final consumer prices, inclusive of all applicable VAT and mandatory taxes, in compliance with Directive 2006/112/EC (EU VAT Directive) and relevant national laws.
  3. If you are VAT-registered, you shall account for VAT on the full gross sale price to the User and issue a valid fiscal receipt or VAT invoice to the User at the time of service, in accordance with local legislation (e.g., under the Bulgarian Value Added Tax Act).
  4. Table Quest does not act as your tax agent and shall not remit, account for, or otherwise assume liability for your business taxes, except to the limited extent required by mandatory law (e.g., withholding obligations in cross-border payments, if applicable).
2. Commission and VAT on Table Quest Fees
  1. Table Quest’s commission constitutes a business-to-business (B2B) service rendered by Viditrack EOOD (Bulgaria) to you.
  2. The VAT treatment of our commission invoices depends on your location:
    1. If you are established in Bulgaria: Table Quest will add Bulgarian VAT (20%) to its invoices for commissions and fees.
    2. If you are established in another EU Member State: the reverse charge mechanism (Article 196 of Directive 2006/112/EC) will typically apply. You must provide a valid EU VAT number, and you will self-account for VAT in your Member State.
    3. If you are established outside the EU: Table Quest will not add EU VAT, subject to applicable international tax rules.
  3. You must provide Table Quest with accurate and up-to-date VAT registration details (including, where relevant, a valid VIES-verifiable VAT number). Incorrect or missing details may result in misapplied VAT charges, for which you remain liable.
  4. Table Quest reserves the right to adjust invoicing practices if tax laws change (e.g., introduction of Digital Services Taxes or amendments to EU VAT rules) and shall notify you accordingly.
3. Receipts and Invoices to Users
  1. You remain solely responsible for issuing any receipts, invoices, or fiscal documents to Users as required by local law.
  2. For example, in Bulgaria, all on-premises consumption must be accompanied by a fiscal receipt issued through a registered cash register, even if the meal was prepaid online. In such cases, you must record the sale in compliance with local tax requirements, marking it as “paid online” or “prepaid” as appropriate.
  3. Table Quest’s booking confirmation emails and payment receipts are not fiscal receipts and shall not substitute for your statutory obligations.
4. Withholding Taxes
  1. Payments from you to Table Quest are treated as cross-border B2B service fees. Generally, no withholding taxes should apply within the EU under the EU Interest and Royalties Directive and Parent-Subsidiary Directive, as well as under double tax treaties where applicable.
  2. However, if any law in your jurisdiction requires you to withhold taxes from payments due to Table Quest:
    1. you must promptly notify us in writing;
    2. you must provide supporting legal references and tax certificates;
    3. both Parties shall cooperate in good faith to apply treaty relief, exemptions, or credits to minimize or eliminate withholding.
  3. If withholding cannot be avoided, payments due to Table Quest shall be grossed-up so that Table Quest receives the full amount of its invoiced fees, net of any taxes withheld.
LIABILITY OF PARTIES
1. Partner’s Liability to Users and Third Parties
  1. Primary Liability. As the provider of the dining services, you bear exclusive responsibility for the quality, safety, and legality of the food, beverages, and overall service delivered to Users. This includes full liability for:
    1. food safety, contamination, or foodborne illnesses;
    2. allergic reactions, including failure to disclose allergens as required under Regulation (EU) No. 1169/2011 and local law;
    3. accidents, injuries, or property damage occurring on your premises;
    4. compliance with applicable laws, permits, and licenses (e.g., health codes, fire safety, liquor laws).
  2. Insurance. You represent and warrant that you maintain, and shall maintain throughout the term of this Agreement, adequate commercial general liability insurance (including food and liquor liability where applicable) with coverage levels consistent with industry standards, and that such insurance covers claims by Users and third parties.
  3. Indemnity to Table Quest. You shall defend, indemnify, and hold harmless Table Quest, its affiliates, officers, directors, and employees from and against any and all claims, demands, actions, damages, fines, penalties, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or in connection with:
    1. the food, beverages, or services you provided to Users;
    2. your violation of any law, regulation, or industry standard;
    3. your breach of these Partner Terms;
    4. any claim alleging that content you supplied (photos, menus, branding) infringes third-party intellectual property.
  4. Table Quest shall promptly notify you of any such claim and may, at its discretion, allow you to assume the defense with qualified counsel. If you fail to provide satisfactory assurance of defense and coverage, Table Quest may defend itself and recover all costs from you.
2. Table Quest’s Liability to Partner
  1. Standard of Care. Table Quest shall provide the Platform Services with reasonable skill and care, consistent with generally accepted practices for online marketplace operators in the EU.
  2. Exclusions of Liability. To the maximum extent permitted by law, Table Quest shall not be liable for:
    1. loss of profits, revenue, goodwill, or business opportunities;
    2. indirect, incidental, consequential, or punitive damages;
    3. no-shows or cancellations by Users (your remedy being retention of applicable no-show fees);
    4. fraudulent or abusive reservations (except to the extent caused by our gross negligence);
    5. any malfunction, downtime, or data error of the Platform, unless caused by gross negligence or willful misconduct.
    6. However, Table Quest shall remain liable for direct losses arising from its gross negligence or willful misconduct in the areas of payment processing, protection and security of personal data, or misrepresentation of the Platform’s core functionality.
  3. Liability Cap. Table Quest’s aggregate liability to you for any claim arising under or in connection with these Partner Terms shall be limited to the greater of:
    1. the total Commission fees actually paid by you to Table Quest in the twelve (12) months preceding the event giving rise to liability; or EUR 5,000.
    2. This cap shall not apply in cases of gross negligence, willful misconduct, or breaches of data protection obligations under GDPR.
3. Table Quest’s Liability to Users. Table Quest’s contractual liability to Users is defined in its User Terms and is limited by extensive disclaimers. If any claim is brought against Table Quest by a User or third party arising from your acts, omissions, or breaches, you shall indemnify Table Quest in accordance with Section 12.1(c). Conversely, if a claim arises directly from Table Quest’s own negligence (e.g., mishandling of payments), Table Quest shall remain liable.
4. No Warranties. Except as expressly set forth herein, the Platform and related services are provided “as is” and “as available”. Table Quest expressly disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. You acknowledge that digital platforms inherently carry risks of downtime, errors, and security incidents.
5. Non-Excludable Liabilities. Nothing in these Partner Terms shall exclude or limit liability where such exclusion or limitation would be unlawful, including liability for:
  1. death or personal injury caused by negligence;
  2. gross negligence or willful misconduct;
  3. fraud or fraudulent misrepresentation;
  4. any other liability that cannot be excluded under applicable law.
TERM AND TERMINATION
1. Commencement and Duration. This Agreement enters into force immediately upon your acceptance (whether by signing electronically, creating a Partner account, or otherwise confirming consent) and shall continue in effect indefinitely, unless and until terminated in accordance with this Section.
2. Termination by Partner
  1. You may terminate this Agreement for convenience by providing at least thirty (30) calendar days’ prior written notice to Table Quest (e.g., by email to our designated business support contact).
  2. During the notice period, you remain obliged to honor all confirmed reservations already made through the Platform.
  3. At your request, we may disable your listing from receiving new reservations immediately, but you remain bound to serve Users with existing bookings unless you obtain their consent for cancellation with refund.
  4. Abandonment of use without formal termination shall not relieve you of your obligations under this Agreement, including any commissions accrued.
3. Termination or Suspension by Table Quest. Termination or Suspension by Table Quest. Table Quest reserves the right, without liability, to suspend, restrict, or permanently terminate your participation in the Platform (including deactivation of your listing) with immediate effect in the following circumstances:
  1. Material Breach. Any material breach of this Agreement that is not remedied within fourteen (14) calendar days of written notice from Table Quest.
  2. Health, Safety, and Compliance. Immediate suspension may occur if you lose legally required licenses, or engage in practices that endanger Users’ health or safety.
  3. Quality Failures. If you receive persistent poor ratings or repeated substantiated complaints, Table Quest shall notify you and allow a thirty (30) day cure period to improve performance before termination.
  4. Inactivity. If you remain inactive for more than sixty (60) days without notice to Table Quest.
  5. Legal Obligation. Where suspension or termination is required by law, regulation, or court order
4. Effect of Termination
  1. Upon termination, your listing will be removed from the Platform.
  2. You remain responsible for fulfilling all obligations relating to reservations accepted prior to the effective date of termination, unless otherwise agreed with affected Users and Table Quest.
  3. Table Quest shall pay out to you any undisputed amounts owed for completed reservations, less any outstanding commissions, fees, or set-offs, within a reasonable period following termination.
  4. If termination occurs due to your serious breach, fraud, or misconduct, Table Quest reserves the right to withhold final payouts and apply them against any damages, claims, or liabilities attributable to you.
5. Return and Cessation of Use. Upon termination, you must promptly:
  1. return or destroy any Table Quest property, confidential information, or equipment provided (e.g., tablets, QR code stands, marketing materials);
  2. cease all use of Table Quest’s name, logos, and branding;
  3. remove any references to Table Quest from your website, premises, or materials, unless otherwise authorized in writing.
6. Survival. Any provisions which by their nature are intended to survive termination shall remain in full force and effect, including but not limited to: confidentiality, intellectual property, indemnities, liability, governing law, and payment of outstanding commissions.
MISCELLANEOUS PROVISIONS
1. Modifications to Agreement. Table Quest may update or amend these Partner Terms from time to time. Any material changes shall be notified to you at least fifteen (15) calendar days in advance (by email or Dashboard notification), unless a shorter period is required by law, or the modification is:
  1. mandated by urgent legal or regulatory compliance; or
  2. purely beneficial or neutral to you.
2. This notice period complies with Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (“P2B Regulation”). You may terminate this Agreement without penalty during the notice period if you do not agree with the amendments. Continued use of the Platform after the effective date of such amendments constitutes acceptance. Upon request, Table Quest will provide archived versions of prior terms as required by law.
3. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of Bulgaria, as the country of incorporation of Table Quest, without prejudice to any mandatory consumer protection or commercial laws of your EU Member State of establishment that may apply by operation of EU law.
4. Dispute Resolution and Jurisdiction
  1. Good Faith Negotiation. The parties shall first attempt to resolve any dispute or claim under this Agreement through good faith negotiations.
  2. Internal Complaint Handling. In compliance with the P2B Regulation, Table Quest maintains an internal complaint-handling process. Partners may submit complaints (e.g., relating to service quality, account actions, or enforcement of terms) to partnersupport@viditrack.com. Table Quest commits to investigate and provide a reasoned response within 20 business days.
  3. Mediation. If a dispute cannot be resolved amicably, either party may propose referral to mediation before an independent mediator registered within the EU. Unless otherwise agreed, costs of mediation will be shared equally. Mediation is voluntary and does not preclude the right of either party to seek judicial remedies.
  4. Jurisdiction. Subject to mandatory law, any unresolved disputes shall fall under the exclusive jurisdiction of the competent courts of Bulgaria. Both parties consent to the personal jurisdiction of such courts.
  5. Collective Actions. Each party may bring claims solely in its individual capacity and not as part of a class, collective, or representative action.
5. Entire Agreement. These Partner Terms, together with any referenced policies or addenda (e.g., Privacy Policy, Platform Terms of Use, or commission amendments), constitute the entire agreement between the parties and supersede all prior understandings, negotiations, or agreements, whether written or oral, relating to the subject matter herein.
6. Relationship of the Parties. Nothing in this Agreement shall create a partnership, joint venture, franchise, fiduciary, or employment relationship. The parties remain independent contractors. Table Quest acts only as your limited agent for the collection of payments as expressly defined herein.
7. Assignment. You may not assign, transfer, or delegate any rights or obligations under this Agreement without Table Quest’s prior written consent. Any unauthorized assignment shall be null and void. Table Quest may assign or novate this Agreement to any affiliate or successor entity in the event of merger, acquisition, corporate restructuring, or sale of relevant business assets, with notice to you. This Agreement shall remain binding upon permitted successors and assigns.
8. Severability. If any provision of this Agreement is held invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect. The parties shall, in good faith, replace the invalid provision with a valid one that most closely approximates the intended economic effect.
9. Waiver. Failure by either party to enforce any provision shall not constitute a waiver of future enforcement of that or any other provision. Any waiver must be expressly given in writing.
10. Notices. All formal notices under this Agreement must be in writing
  1. Notices to Partner: may be sent by email to the address associated with your Partner account or via Dashboard notifications.
  2. Notices to Table Quest: must be addressed to Viditrack EOOD, Attn: Legal Department, Raiko Daskalov 68, Floor 2, Office 8, 4000 Plovdiv, Bulgaria, or to legal@viditrack.com.
  3. Electronic notices shall be deemed received on the date of transmission if no bounce-back is received; postal notices within five (5) business days domestically in Bulgaria or ten (10) business days internationally.
11. Force Majeure. Neither party shall be liable for delay or failure in performing obligations (other than payment obligations) due to causes beyond reasonable control, including natural disasters, government actions, pandemics, cyberattacks, labor disputes, or utility failures. The affected party shall notify the other promptly and resume performance as soon as feasible. If a force majeure event prevents performance for more than sixty (60) consecutive days, either party may terminate this Agreement with written notice.
12. Language. This Agreement is executed in English. Translations into other EU languages may be provided for convenience. In case of discrepancy, the English version shall prevail, unless mandatory national law of the Partner’s Member State requires otherwise.
13. Acknowledgement. By electronically accepting, signing, or continuing to use the Platform as a Partner, you confirm that you have read, understood, and agreed to be bound by these Partner Terms.
EXECUTION AND ACCEPTANCE

This Agreement may be executed in the following ways:

In Writing (Signature). If signed in hard copy or via a qualified e-signature platform, the parties may execute counterpart copies, each of which shall be deemed an original, but all together constituting one and the same instrument.
Electronic Acceptance. Alternatively, the Partner’s binding acceptance of these Partner Terms may be indicated electronically by selecting “I Agree” (or a similar option) during the Table Host signup process, or by continuing to use the Platform after being notified of these terms. Such electronic acceptance shall have the same legal force and effect as a handwritten signature, in accordance with Regulation (EU) No. 910/2014 on electronic identification and trust services (eIDAS Regulation).
Counterparts. This Agreement may be executed in counterparts, including electronically transmitted copies (PDF, scanned, or via e-signature), each of which shall be deemed an original and together shall constitute one binding instrument.